Privacy Policy – Off-Grid Hire
Effective: May 2025
This Privacy Policy explains how Off-Grid Hire collects, uses, stores, and protects your personal information. We’re committed to safeguarding your privacy in accordance with Australian privacy law.
1. What We Collect
We may collect the following personal information when you use our website or rent equipment:
- Your name, phone number, and email address
- Delivery and billing address
- Payment information (processed securely via PayPal or other third-party providers)
- Rental history and booking details
- Correspondence with our team (e.g. emails or contact form submissions)
We also collect limited technical data:
- IP address
- Browser type and version
- Pages visited on our website
- Referral source
2. Why We Collect It
We collect and use your personal information to:
- Process your booking and payment
- Deliver equipment to you
- Communicate with you about your rental
- Provide customer support
- Send service-related notifications (e.g. order confirmations, delivery updates)
- Improve our services and website functionality
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
3. How We Store and Protect Your Data
We take reasonable steps to protect your data from misuse, loss, and unauthorised access.
- Customer data is stored securely using reputable Australian or global cloud service providers
- Payment details are never stored on our servers
- Access to personal data is restricted to staff who need it for legitimate purposes
4. Sharing Your Information
We may share your information with:
- Payment processors (e.g. PayPal)
- Delivery providers (e.g. Australia Post, courier services)
- IT service providers (e.g. hosting and email platforms)
- Government agencies if required by law
We only share what is necessary to fulfil your rental or comply with the law.
5. Cookies and Website Analytics
We use cookies to enhance your browsing experience. These small text files help us:
- Understand how users navigate our site
- Store your session information (e.g. cart contents)
- Track performance through Google Analytics or similar tools
You can disable cookies via your browser settings.
6. Access and Correction
You may request access to your personal information, or request correction if it is inaccurate or out of date.
Email us at hello@offgridhire.com.au for data access or correction requests.
7. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website. If changes are material, we will notify you via email or a prominent notice.
Questions? Contact us at hello@offgridhire.com.au if you have any questions about how we handle your privacy.